Refund policy

Return & Refund Policy

We want you to love your SANURAN device. If it isn't right for you, you can request a return within 30 days of delivery — including items bought on sale.

How to start a return

Email us at contacto.sanuran@gmail.com with your order number and the reason for the return. We'll reply within 24 hours with the return address and step-by-step instructions. Items sent back without requesting a return first can't be accepted.

Conditions

• The item must be in the same condition you received it, unused, with all of its parts (device, hand pump, tube and valve), in its original packaging where possible.
• Please keep your receipt or proof of purchase.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If the item is defective, damaged, or not what you ordered, contact us right away and we'll make it right at no cost to you — a replacement or a full refund, whichever you prefer.

Cancellations

If you need to cancel, email us before your order ships and we'll cancel it and refund you in full. Once an order has shipped it is handled as a return.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. If more than 15 business days have passed since we approved your refund, contact us and we'll chase it up.

Return shipping

Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective or incorrect — in that case we cover it.

Questions

For anything at all about returns, email contacto.sanuran@gmail.com and we'll get back to you.